{"id":37878,"date":"2012-12-15T13:21:00","date_gmt":"2012-12-15T12:21:00","guid":{"rendered":"https:\/\/promocionalia.es\/web\/2012\/12\/15\/mi-ordenador-no-se-conecta-a-internet\/"},"modified":"2024-05-07T18:25:35","modified_gmt":"2024-05-07T16:25:35","slug":"mi-ordenador-no-se-conecta-a-internet","status":"publish","type":"post","link":"https:\/\/promocionalia.es\/web\/mi-ordenador-no-se-conecta-a-internet\/","title":{"rendered":"Mi ordenador no se conecta a Internet"},"content":{"rendered":"<h1 style=\"font-family: &#039;Trebuchet MS&#039;, Arial; font-size: 24px; font-weight: 400; color: #1e67e9; margin-top: 25px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #6495ed; padding: 0px; line-height: normal;\">Mi ordenador no se conecta a Internet<\/h1>\n<ul class=\"actions\" style=\"text-align: right; width: 712px; margin: 0px; padding: 0px; font-family: Verdana, Tahoma; font-size: 12px; line-height: normal;\">\n<li class=\"print-icon\" style=\"display: inline; list-style-image: url(http:\/\/www.karmany.net\/templates\/karmany\/img\/bl4.png); list-style-type: initial; list-style-position: initial; margin-top: 10px;\"><a href=\"http:\/\/www.karmany.net\/index.php\/sistema-operativo\/31-windows\/76-mi-ordenador-no-se-conecta-a-internet?tmpl=component&amp;print=1&amp;page=\" title=\"Imprimir\" rel=\"nofollow\"><img decoding=\"async\" src=\"http:\/\/www.karmany.net\/media\/system\/images\/printButton.png\" alt=\"Imprimir\" \/><\/a><\/li>\n<\/ul>\n<div class=\"article-info\" style=\"background-color: #f2f2f2; border: 1px solid #dddddd; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-right-radius: 4px; border-bottom-left-radius: 4px; margin: 0px auto 15px; padding: 3px 0px 5px; font-family: Verdana, Tahoma; line-height: normal;\">Creado en Jueves, 22 Septiembre 2011\tEscrito por karmany\tVisto: 6527<\/div>\n<div class=\"itp-share\" style=\"font-family: Verdana, Tahoma; font-size: 12px; line-height: normal;\">\n<div class=\"itp-share-fbl\" style=\"float: left; margin: 5px;\">\n<div id=\"fb-root\" class=\" fb_reset\" style=\"background-image: none; border-spacing: 0px; border: 0px; cursor: auto; direction: ltr; font-family: &#039;lucida grande&#039;, tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 1; margin: 0px; overflow: visible; padding: 0px; text-shadow: none; visibility: visible; word-spacing: normal;\">\n<div style=\"position: absolute; top: -10000px; height: 0px; width: 0px;\"><\/div>\n<div style=\"position: absolute; top: -10000px; height: 0px; width: 0px;\">\n<div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p> <fb:like href=\"http:\/\/www.karmany.net\/index.php\/sistema-operativo\/31-windows\/76-mi-ordenador-no-se-conecta-a-internet\" layout=\"button_count\" show_faces=\"false\" width=\"90\" colorscheme=\"light\" send=\"0\" action=\"like\" fb-xfbml-state=\"rendered\" class=\"fb_edge_widget_with_comment fb_iframe_widget\" style=\"position: relative; display: inline-block;\"><\/fb:like><\/div>\n<div class=\"itp-share-tw\" style=\"float: left; margin: 5px;\"><\/div>\n<div class=\"itp-share-gone\" style=\"float: left; margin-left: 5px; margin-top: 5px;\">\n<div id=\"___plusone_0\" style=\"height: 20px; width: 90px; display: inline-block; margin: 0px; padding: 0px; background-color: transparent; border-style: none; float: none; font-size: 1px; vertical-align: baseline;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div style=\"font-family: Verdana, Tahoma; font-size: 12px; line-height: normal; clear: both;\"><\/div>\n<div class=\"plg_fa_karmany\" style=\"font-family: Verdana, Tahoma; font-size: 12px; line-height: normal;\"><a href=\"http:\/\/www.karmany.net\/index.php\/sistema-operativo\/31-windows\/76-mi-ordenador-no-se-conecta-a-internet?tmpl=component&amp;visleer=1\" title=\"Aumentar tama&ntilde;o de texto. Discapacidad visual.\" rel=\"nofollow\" style=\"height: 30px; width: 30px; display: block; text-decoration: initial; background-image: url(http:\/\/www.karmany.net\/plugins\/content\/articlepxfontsize_j16\/articlepxfontsize_j16\/visual01.png) !important; background-position: 0% 0%; background-repeat: no-repeat no-repeat !important;\"><\/a><a title=\"Disminuir tama&ntilde;o de texto\" style=\"height: 20px; width: 20px; display: block; text-decoration: initial; background-image: url(http:\/\/www.karmany.net\/plugins\/content\/articlepxfontsize_j16\/articlepxfontsize_j16\/menos10.png) !important; background-position: 0% 0%; background-repeat: no-repeat no-repeat !important;\"><\/a><a title=\"Reestablecer tama&ntilde;o de texto\" style=\"height: 20px; width: 20px; display: block; text-decoration: initial; background-image: url(http:\/\/www.karmany.net\/plugins\/content\/articlepxfontsize_j16\/articlepxfontsize_j16\/igual10.png) !important; background-position: 0% 0%; background-repeat: no-repeat no-repeat !important;\"><\/a><a title=\"Aumentar tama&ntilde;o de texto\" style=\"height: 20px; width: 20px; display: block; text-decoration: initial; background-image: url(http:\/\/www.karmany.net\/plugins\/content\/articlepxfontsize_j16\/articlepxfontsize_j16\/mas10.png) !important; background-position: 0% 0%; background-repeat: no-repeat no-repeat !important;\"><\/a>Tama&ntilde;o de letra:<\/div>\n<div class=\"karmany_clearboth\" style=\"clear: both; font-family: Verdana, Tahoma; font-size: 12px; line-height: normal;\"><\/div>\n<div id=\"articlepxfontsize1\" style=\"font-family: Verdana, Tahoma; font-size: 12px; line-height: normal;\">\n<div class=\"contentop\" style=\"float: right; width: 300px; margin: 10px 0px 5px 10px; padding: 0px;\"><ins style=\"display: inline-table; border: none; height: 250px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 300px;\"><ins id=\"aswift_1_anchor\" style=\"display: block; border: none; height: 250px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 300px;\"><\/ins><\/ins><\/div>\n<h2 style=\"color: #1e67e9; font-family: Verdana, Tahoma; font-size: 18px;\">Introducci&oacute;n al problema<\/h2>\n<p class=\"ind\" style=\"text-indent: 3em;\">Hace unos d&iacute;as me llam&oacute; por tel&eacute;fono un amigo: -Oye karmany, no s&eacute; qu&eacute; pasa pero mi ordenador no se conecta a internet. Funciona todo correctamente pero cuando abro el navegador sale una pantalla con el siguiente texto: \u00abLa conexi&oacute;n al servidor fue reiniciada mientras la p&aacute;gina se cargaba\u00bb.<\/p>\n<p class=\"ind\" style=\"text-indent: 3em;\">Esto puede ocurrir por muchos motivos, as&iacute; que fui buscando m&aacute;s informaci&oacute;n. El problema se produjo tras descargar un \u00abposible\u00bb manual de usuario mediante un programa P2P. Su antivirus&nbsp;<strong>Eset Smart Security<\/strong> (para mi uno de los mejores) hab&iacute;a descubierto una infecci&oacute;n en dicho archivo, el usuario desactiv&oacute; temporalmente el antivirus y ejecut&oacute; el programa (o lo que fuese) infect&aacute;ndose. El principal problema es que a partir de este momento no se pod&iacute;a conectar a internet mediante ning&uacute;n navegador.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"color: #1e67e9; font-family: Verdana, Tahoma; font-size: 18px;\">Eliminando el malware<\/h2>\n<p>La verdad que la eliminaci&oacute;n del rastro del malware que infect&oacute; este sistema ha sido sencilla, pero voy a comentar los pasos que segu&iacute; por si a alguien puede orientarle. Hice unas capturas. El Sistema Operativo es un Windows XP Home. Los pasos que segu&iacute; para eliminar la infecci&oacute;n fueron los siguientes:<\/p>\n<ul>\n<li style=\"list-style-image: url(http:\/\/www.karmany.net\/templates\/karmany\/img\/bl4.png); list-style-type: initial; list-style-position: initial; margin-top: 10px;\">Como el antivirus reconoc&iacute;a al malware, activ&eacute; de nuevo el antivirus e hice un an&aacute;lisis del disco duro y memoria. Reinici&eacute; el SO.<\/li>\n<li style=\"list-style-image: url(http:\/\/www.karmany.net\/templates\/karmany\/img\/bl4.png); list-style-type: initial; list-style-position: initial; margin-top: 10px;\">Desde otro ordenador descargu&eacute; la &uacute;ltima versi&oacute;n del programa gratuito&nbsp;<strong>CCleaner<\/strong>. Lo instal&eacute;.<\/li>\n<li style=\"list-style-image: url(http:\/\/www.karmany.net\/templates\/karmany\/img\/bl4.png); list-style-type: initial; list-style-position: initial; margin-top: 10px;\">Desde&nbsp;<strong>CCleaner<\/strong>: desinstal&eacute; todos los programas y toolbars innecesarias, elimin&eacute; todas las aplicaciones del inicio que no val&iacute;an para nada (algunas bastante sospechosas) e hice una limpieza de archivos y registro.<\/li>\n<li style=\"list-style-image: url(http:\/\/www.karmany.net\/templates\/karmany\/img\/bl4.png); list-style-type: initial; list-style-position: initial; margin-top: 10px;\">Reinici&eacute; de nuevo el Sistema Operativo.<\/li>\n<li style=\"list-style-image: url(http:\/\/www.karmany.net\/templates\/karmany\/img\/bl4.png); list-style-type: initial; list-style-position: initial; margin-top: 10px;\">La infecci&oacute;n ha sido f&aacute;cil de eliminar ya que no aparece ni en msconfig-&gt;inicio (o desde CCleaner) ni en el administrador de tareas.<\/li>\n<\/ul>\n<p>El ordenador ya estaba limpio, sin embargo, desde el navegador segu&iacute;a sin poder conectarse a internet (desactivando todos los complementos y en Firefox en modo seguro) y lo m&aacute;s curioso de todo es que los programas como&nbsp;<strong>Eset Smart Security <\/strong>u otros que necesitaban actualizarse s&iacute; que se conectaban, esto es una muy buena noticia. Adem&aacute;s la conexi&oacute;n por Wifi era correcta. Pens&eacute; que seguramente el malware hab&iacute;a modificado algo en el registro de Windows. Como sabr&aacute;s, muchas directivas quedan \u00abregistradas\u00bb en el regedit de Windows, por este motivo intent&eacute; entrar en gpedit.msc y ver si exist&iacute;a alguna restricci&oacute;n, pero no tuve acceso porque es un Windows XP Home.<\/p>\n<p>&nbsp;<\/p>\n<h3>Limpieza del registro<\/h3>\n<p class=\"ind\" style=\"text-indent: 3em;\">Existen muchos programas que te ayudan a eliminar restricciones del Sistema Operativo, la mayor&iacute;a causadas por malware. Se me ocurri&oacute; usar el programa&nbsp;<a href=\"http:\/\/www.codehard.com.ar\/regunlocker\" target=\"_blank\" title=\"P&aacute;gina web de RegUnlocker\" rel=\"noopener noreferrer\">RegUnlocker<\/a>, que no necesita instalaci&oacute;n, tild&eacute; todas las opciones que vienen para la conexi&oacute;n a internet:<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"http:\/\/www.karmany.net\/images\/sistema-operativo\/windows\/eliminar-virus\/regunlocker.png\" border=\"0\" alt=\"Interfaz de RegUnlocker\" title=\"Interfaz de RegUnlocker\" style=\"width: 366px; height: 406px;\" \/><\/p>\n<p class=\"ind\" style=\"text-indent: 3em;\">Tildo para que haga una copia de seguridad, pulso en Aplicar y Reinicio el ordenador. Resultado: nada de nada. El \u00abproblemilla\u00bb de usar otros programas para la b&uacute;squeda de malware es que necesitas descargar las actualizaciones, pero hoy tenemos suerte ya que lo &uacute;nico que no se conecta a internet es el navegador. Otro programa que actualmente est&aacute; teniendo mucho &eacute;xito, est&aacute; constantemente actualizado, tiene una versi&oacute;n gratuita y elimina todo el rastro de malware es:&nbsp;<a href=\"http:\/\/www.malwarebytes.org\/products\/malwarebytes_free\" target=\"_blank\" title=\"P&aacute;gina web de malwarebytes\" rel=\"noopener noreferrer\">malwarebytes<\/a>, un programa que recomiendo para estos menesteres y que puedes descargar (versi&oacute;n gratuita) del enlace que te he puesto sobre la misma palabra. Nada m&aacute;s instalarlo, se actualiza:<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"http:\/\/www.karmany.net\/images\/sistema-operativo\/windows\/eliminar-virus\/actualizar_malwarebytes.png\" border=\"0\" alt=\"Actualizar malwarebytes\" title=\"Actualizar malwarebytes\" style=\"width: 341px; height: 247px;\" \/><\/p>\n<p>Es muy simple de usar. Lo dejo escaneando y mientras tanto preparo un caf&eacute;. Nos da tiempo a tomar el caf&eacute;, hablar un rato y tocar la guitarra y despu&eacute;s de un buen rato termina y me alegro de ver lo siguiente:<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"http:\/\/www.karmany.net\/images\/sistema-operativo\/windows\/eliminar-virus\/escaner_malwarebytes.png\" border=\"0\" alt=\"Esc&aacute;ner de malwarebytes\" title=\"Esc&aacute;ner de malwarebytes\" style=\"width: 690px; height: 299px;\" \/><\/p>\n<p>Curioso que detecta a regunlocker.exe como malware, aunque ya sabemos que no es cierto y por eso lo destildo. Con todas las tildes de la imagen anterior, pulso el bot&oacute;n \u00abEliminar Seleccionados\u00bb, reinicio el ordenador y compruebo que ya funciona todo correctamente.<\/p>\n<p>&nbsp;<\/p>\n<h3>&iquest;Por qu&eacute; no se conectaba a internet?<\/h3>\n<p>Ah&iacute; acab&oacute; todo. Si observas en la imagen anterior, en el pen&uacute;ltimo &iacute;tem ver&aacute;s lo siguiente:<\/p>\n<p class=\"code\" style=\"background-color: #eeeeee; border: 1px solid #cccccc; overflow: auto; line-height: 16px; font-family: &#039;Courier New&#039;; padding: 5px; border-top-left-radius: 8px; border-top-right-radius: 8px; border-bottom-right-radius: 8px; border-bottom-left-radius: 8px; background-position: initial initial; background-repeat: initial initial;\">HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInternet SettingsProxyServer<\/p>\n<p>Es decir, el malware modific&oacute; la configuraci&oacute;n del proxy. Su nombre lo indica todo:&nbsp;<strong>PUM.Bad.Proxy<\/strong>. Buscando un poco de informaci&oacute;n por la red, descubr&iacute; que los &iacute;tems 2 y 3 corresponden a un falso antivirus llamado&nbsp;<strong>Antivirus Suite<\/strong> y que modifica la configuraci&oacute;n del proxy impidiendo actualizar tu propio antivirus y evitando que visites determinadas p&aacute;ginas. Podr&iacute;a ser &eacute;ste el causante del problema.<\/p>\n<\/p><\/div>\n<p> Fuente:&nbsp;http:\/\/www.karmany.net<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mi ordenador no se conecta a Internet Creado en Jueves, 22 Septiembre 2011 Escrito por&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-37878","post","type-post","status-publish","format-standard","hentry","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mi ordenador no se conecta a Internet - PROMOCIONALIA<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mi ordenador no se conecta a Internet - 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